Support
For account, billing, or marketplace issues, contact us and include any relevant links or order details.
- Your account email
- Listing URL (if applicable)
- What you expected vs what happened
- Screenshots or error messages (if any)
If you have completed a purchase but have not received what was described, email us with your transaction ID, a description of the issue, and any evidence. We review all disputes and mediate between buyers and sellers to reach a fair resolution.
If you are locked out of your account or suspect unauthorized access, contact support immediately. Include the email address associated with your account. We can help revoke active sessions and secure your account.
If your payout is delayed or missing, check your Stripe Connect dashboard first. If the issue appears to be on the iStack platform side, email us with your seller account email and the approximate date of the transaction. Typical payout timelines vary by Stripe account status and region.
Listings may be removed if they violate our terms of service, community guidelines, or applicable laws. If you believe your listing was removed in error, contact support with your listing URL and a brief explanation.
We aim to respond to all support requests within 24–48 hours on business days. Urgent issues such as active transaction disputes or account security concerns are prioritized. Including detailed information in your first message helps us respond faster and reduces back-and-forth.